WHITEPAPER
How to build your HR operating model to support business success
With so much conflicting advice out there, structuring your HR function to best support the goals of the wider business can feel overwhelming.
We like to think of the HR operating model as the building blocks for how you deliver value to your HR customers – i.e. to employees, line mangers and business leaders.
In this guide we’ve put our construction hat on, to review your current setup, explore different HR models, and improve your HR to support your business goals.
You’ve got to try to have your finger on the pulse of what’s happening in the business. Be commercially driven, align to the business, be a catalyst [for change] and not always wait to be told.
Aaisah Knights, Chief People Officer, Elmex Group
What’s in this whitepaper?
In this document, we will run you through the challenges, the nuances of different HR operating models and give you practical advice on how to optimise your function for business success.
- Chapter one: Introduction to the HR operating model
- Chapter two: Key challenges
- Chapter three: Wider marketplace perspective
- Chapter four: Determining the right operating model for your context
- Chapter five: Aligning to business goals
- Chapter six: Implications for HR skills and behaviours
- Chapter seven: Lessons learnt and making change stick

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This whitepaper is part of our campaign – Demystifying the HR operating model – a practical and content-rich guide for HR professionals and CPOs to navigate the complex world of the HR operating model with ease.
Authors and contributors
Emma Leonis-Hughes
Client Executive Director
Emma is Client Executive Director at LACE Partners, specialising in large-scale HR transformation and people strategy. She leads thought leadership initiatives on the future of HR service delivery and operating models.